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Title Hospitality Manager
Employer Zo Wines LLC
Employment Location 3232 Dry Creek Rd, Healdsburg, CA 95448
Company Description Zo Wines is a family owned and operated Vineyard, Winery and Inn.
Type Full Time
Pay Scale DOE
Employment Start Date March 2018
Employment End Date N/A
Job Description JOB SUMMARY:
As part of the management team at Zo Wines, the Hospitality Manager for our new Zo Wines Guest House and Tasting Room will be responsible for the initial preparation and set up of both food and wine experience and guest house operations at this location. Ongoing responsibilities will include, but is not limited to, designing, maintaining and executing the wine tasting experience curriculum, operating the guest house, reservations, maintenance and room turns, guest feedback, conducting wine and room sales and sales analysis, designing, preparing and implementing sales strategies and reporting data to interested parties to ultimately increase sales by meeting or exceeding monthly sales goals. The Hospitality Manager will supervise and mentor the tasting room and Guest House staff, promote the sale of wine, wine club and merchandise sold by the tasting room staff. Other duties and responsibilities may be assigned including some harvest and cellar work in the winery.

Sales & Customer Service
•  Supervises and directs tasting room and guest house staff to ensure they are properly trained on all procedures, including operating cash register and credit card machine, signing up wine club members and collecting customer contact information at the point of sale.
•  Ensures food is prepared and ready for each guest tasting experience. Work with CEO and winemaker to develop food pairing concepts.
•  Ensures the tasting room, food pairing programs and tours are properly staffed and we have sufficient inventory of food and wine at all times.
•  Monitors sales incentive program and ensures the tasting room meets sales and wine club sign-up goals.
•  Leads daily staff meetings before tasting room opens to go over the daily schedule and keeps staff up to date on procedures, sales tips, event updates and other pertinent information to aid sales and improve efficiency.
•  Leads monthly staff meetings that include education of wine, products and programs.
•  Carries out duties associated with the opening and closing of the tasting room and makes sure all regular full-time and part-time staff are properly trained on the opening and closing procedures.
•  Ensures that all in-house shipping orders are accurately packed and processed in a timely manner.
•  Helps execute monthly physical inventory for wine and oversees inventory counts and allocations.
•  Supervises staff for tasting room events.
•  Ensures that all visitors are greeted immediately when they enter the tasting room and are provided with experiences that build brand loyalty. 
•  Maintains the Tasting Room facility.
•  Fully supports the winery’s policies and procedures.
•  Fully supports the winery’s commitment to the established safety practices and policies.
•  Processes all wine club and internet fulfillment.
•  Generates monthly and annual club member reports including growth/retention report and highest grossing buyers.
•  Writes content for club newsletters as directed by needs identified in sales data.
•  Works to develop and implement sales strategies and campaigns to ensure achievement of sales objectives.

•  Hires Tasting Room and Back Office Support Staff.
•  Leads, develops and trains the tasting room sales team to achieve daily sales and budgeted goals and to build increased customer loyalty.
•  Nurtures an atmosphere of teamwork and enthusiastic employee relations among the tasting room staff.
•  Appraises performance, rewarding and taking disciplinary action when appropriate; addresses complaints and resolves problems.

Analysis and Reporting
•  Completes monthly/quarterly inventory and depletion reports and monthly/quarterly sales reports including Gross/Net profit on wines.
•  Summarizes all monthly/quarterly email campaign earnings and presents to CEO and Winemaker.
•  Uses monthly/quarterly reports to provide direction for winery operations, event planning and winemaking.
•  Utilizes sales data to identify and promote most effective seasonal timelines to market each wine.

Club and Brand Management
•  Generates monthly and annual club member reports including growth/retention report and highest grossing buyers.
•  Evaluates opportunities for new club events, marketing opportunities and campaigns. 
•  Oversees the completion of all forms and submissions for initiatives and allocates wine for and delivers wines to competitions.
•  Pours at high-profile events. 
•  Collects and responds to all customer complaints, monitors online customer forums and meets with CEO to implement changes during any month in which a complaint has been made.

•  Oversees all winery events by working with Winemaker and CEO to coordinate logistics, including: set-up, staffing, fulfillment and other regularly occurring logistical activities.
•  Monitors all event activities by moving around event area, encouraging sales by capitalizing on networked relationships.
•  Provides preliminary event totals to CEO the same evening as the event or at the end of each evening following a multi-day event.

High School Diploma or GED. Associate's degree (A. A.) or equivalent from two-year college or technical school; minimum 3 years related experience within wine industry; must have experience leading, supervising and coaching employees.

Proficient with Microsoft Office Suite, social media and POS systems.

Able to communicate in a clear and professional manner in both written and oral formats. Fluent in English. Bilingual preferred.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Able to calculate ratio and percent.

Ability to carefully analyze information and make sound decisions. 

WORK ENVIRONMENT: Please see full job description for details.

Zo Wines is an equal opportunity employer.
Contact Info Please send resume and references to our email.
Contact Address 3280 Dry Creek Road, Healdsburg, CA 95448
Contact Phone 7077946060
Contact E-mail
Contact Website

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