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Title Member Relations Manager
Employer Napa Valley Grapegrowers
Employment Location Napa Valley
Company Description To preserve and promote Napa Valley’s world-class vineyards
Type Full Time
Pay Scale TBD
Employment Start Date July 10, 2017
Job Description 1. Membership Outreach
• Develop and manage membership outreach plan to increase membership
• Host and promote regular meetings and events with current and potential NVG members to communicate the value of membership.
• Responsible for meeting membership growth and budget goals as established annually

2. Member Relations
• Act as staff liaison to NVG membership
• Meet with and regularly communicate membership benefits with existing members
• Manage membership database of over 700 members
• Manage custom web-based CRM platform
• Manage the members-only section of the NVG website
• Manage membership GIS map and update as needed (no prior GIS experience required)
• Liaise with county Assessor’s office and the Ag Commissioner’s office to maintain current and accurate Napa County parcel data
• Manage membership dues renewal process and work with the bookkeeper to ensure that accounting and reporting is accurate and timely
• Assess value for each membership category and make recommendations to enhance membership benefits
• Assist NVG Associate Director to identify and approach Associate members about becoming an annual NVG strategic sponsor
• Manage the ongoing Board of Directors liaison program

3. Member Events
• Annual Membership Meeting
? Work with NVG Executive Director to develop the meeting agenda and overall presentation program
? Work with Committee Chairs on individual presentations
? Create power point presentations for each Committee Chair, and upload to laptop
? Manage the creation of the meeting packets for attendees
? Work with NVG Event Manager on member takeaway gifts
? Prepare all follow up thank you letters and membership communication
• Work with NVG team and committees to develop new member events and programs to increase value and benefits of membership

4. Member Communications
• Work with the Marketing & Communications Committee to fulfill the membership objectives of the Marketing Plan
• Maintain & order inventory of NVG membership collateral materials
• Provide input on weekly Grower Bulletin newsletters as they relate to communicating benefits of membership
• Prepare and send membership correspondence

5. Provide general support to the Board of Directors and the Executive Director
• Prepare monthly Board of Directors membership report
• Prepare biannual Board of Directors membership presentation

6. Service the goals and objectives of the NVG Strategic Plan

7. Miscellaneous administrative duties and event support
Contact Info Candidates should submit a cover letter detailing their understanding of the Napa Valley Grapegrowers and what they can bring to this position, along with a resume directly to: napagrowers@gmail.com
Subject line must read: MEMBER RELATIONS MANAGER OPPORTUNITY
Contact Address 1795 Third Street Napa Ca 94559
Contact Phone 7079448311
Contact Fax 7072248644
Contact E-mail napagrowers@gmail.com
Contact Website http://napagrowers.org
Other Information QUALIFICATIONS
• At least 5 years in related position
• Superior writing and verbal communication skills
• Experience or interest in Napa Valley winegrape growing
• Highly motivated work ethic and organizational skills
• Strong interpersonal skills and an outgoing personality
• Advanced abilities to create, maintain, and report budgets
• Demonstrated success managing accounts and performing analyses
• Proficiency in Excel and Word. Experience with CRM and/or database tools a plus
• Experience with the sales and management of a luxury brand a plus
• Ability to assist with event set up, breakdown, and coordination
• Ability to lift 50 lbs.
• Clean driving record with the California DMV

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